*** All orders are shipped discreetly, in packages that are free from branding ***
Our standard UK shipping is Royal Mail 2nd class (which is FREE!), with estimated delivery at 3-5 working days (please allow 14 days for delivery).
You also have the option of selecting Royal Mail 1st class (£3.75) or tracked 24 hour delivery (£5.50). Orders for next day delivery must be received by 1pm Monday-Friday to qualify, and orders placed Saturday-Sunday will be dispatched on Monday. Please note that any items returned to us as undelivered will be refunded less the cost of shipping and any additional fees incurred, so please ensure that your address and contact details are correct at the time of ordering and that you have selected an address that is convenient.
Shipments to Europe incur a standard fee of £6, irrespective of how many items you order. Shipping is untracked and can take up to 14 days to be delivered. If you would like to have your items tracked, please contact us at firstname.lastname@example.org and we will happily provide you with a quote.
Countries that we ship to are:
All of our pre-order books come with free 2nd class delivery (see above for delivery estimates).
Pre-orders end the day before release and are shipped within the week.
Special orders take a little longer to process and will be dispatched within 7 days of ordering. Orders which include a special order item will be dispatched when the special order item becomes available.
You may return any item within 14 days of delivery for a refund (of that item) or exchange. Goods must be returned in original condition and will be inspected upon return. Please note that we cannot take responsibility for goods damaged in transit, so please ensure that any returned items are sufficiently packaged. We also recommend that items are sent by tracked delivery as we take no responsibility for undelivered returns.
If you need to return an item, please contact us using the contact form with your order number and details about the product you would like to return and we will provide an address and instructions.